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This is a free sample preview of the essay
Operating Strategy
Beginning of essay
Apollo Hospitals, India
Considering the elements of a strategic service vision, the following are the
factors applicable to the Apollo Hospitals of India. The service vision
framework are according to an exhibit from "Lessons in the Service Sector" by
James L. Heskett, Harvard Business Review, Marc ....
Middle of essay
....iary care --
advance therapy and surgery, complicated medical problems. Primary care is
stressed mainly through preventive measures. High quality medical care through
the latest medical technology and the best qualified staff.
2. Service Concept
· The aim is to provide outstanding value to patient through superior medical
results, quick treatment, and a low total cost of care relative to competitors.
This can be achieved through the Five stars management philosophy : medical
personnel, medic.... |
| Number of words: 1068 |
Approximate pages: 4 |
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