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This is a free sample preview of the essay
Total Quality Management In Construction
Beginning of essay
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality ma ....
Middle of essay
....ehavior. Managers must adopt the objectives of
customer satisfaction and continuous improvement. They must implement the
change to achieve these objectives through their personal and continuous
involvement and in the reeducation of everyone in the organization in TQM
principles and practices. The past philosophy of management can work reasonably
well if a company dominates world markets. When markets become complex and
worldwide with more and stronger competitors, a new model is needed. As.... |
| Number of words: 2702 |
Approximate pages: 10 |
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