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This is a free sample preview of the essay
Total Quality Management
Beginning of essay
(TQM) is an organisational process that actively
involves every function and every employee in satisfying customers needs, both
internal and external. TQM works by continuously improving all aspect of work
through structured control, improvement and planning activities that are carried
out in conce ....
Middle of essay
....dy
Continuous improvement
Zero defects
Focus on prevention rather than inspection
Meeting the needs of target customers
Recovery
Benchmarking
A prerequisite for successful quality improvement is first, to understand how
quality is perceived and valued by customers.
4 ‘Q'
Design Quality Technical Quality
Production Quality
Delivery Quality
Functional Quality
Relational Quality
Image
Experiences
Expectatio.... |
| Number of words: 1253 |
Approximate pages: 5 |
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