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This is a free sample preview of the essay
The Role Of The Front Office
Beginning of essay
A security program is most effective when all employees participate in the
hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the pre ....
Middle of essay
....ple, front desk
agents may suggest that guests hide and secure any valuables left in their cars.
Bellpersons accompanying the guest to a room generally provide instructions on
the operation of in-room equipment. The bellpersons may also review any decals
or notices in the room relating to guest security. This should always include
emergency evacuation paths and procedures. The front office may provide the
guests with flyers containing safety tips, such as the example shown in exhibit
6.5.
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| Number of words: 341 |
Approximate pages: 2 |
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