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Waiting Lines And Queuing
Beginning of essay
Why would I decide to write my paper on waiting lines? It is estimated that an average person spends a full one tenth of his or her waking moments waiting for things. That is a powerful figure and that is why this was so interesting to me. When it comes to the business aspect waiting time can me ....
Middle of essay .... with poor service. It is purely a maintenance factor. If things are ok the customer doesn't realize it but when things go wrong, it is as clear as day to them. As noted in a paper written by David Maister of Maister Associates, Inc "The equation is simple, S=P-E or satisfaction = perception - expectation".
Waiting mainly occurs as a result of a high degree of variability in arrival of customers and delivery of service. The example given in the book shows that an average restaurant with a ca.... |
Number of words: 1171 |
Approximate pages: 5 |
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