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Building A Help Desk
Beginning of essay
The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under ....
Middle of essay
.... the company's productivity by providing a single point of contact and responsibility for rapid closure of our users' technology problems."
My help desk will be a leading edge one that will leverage consolidation, and automation. I want my help desk to bring value to the software life cycle and all of IS's interactions with users. I believe that the role of the help desk is no longer just fixing problems; the best ones act as emergency hotlines and strategic tools. My help desks will guide thei.... |
| Number of words: 2370 |
Approximate pages: 9 |
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