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In Search Of Excellence
Beginning of essay
was the 1982 best-selling look at excellent companies and an attempt to identify the attributes they had in common that helped to make them successful. Thomas Peters and Robert Waterman studied dozens of American companies and deemed these companies to be excellent: Bechtel, Boeing, Caterpillar, D ....
Middle of essay
....e from average employees. Productivity through people was a common theme. Excellent companies were ingenious on the basics. Companies worked hard to make things simple. They insisted on quality and made each customer feel vital. They listened to employees and treated them like adults. The excellent companies allowed for some chaos in return for quick action and regular experimentation. They simply persisted. Over-commitment on reliability by Caterpillar (forty-eight hour parts service anywhere i.... |
| Number of words: 1835 |
Approximate pages: 7 |
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